Great Corby Brewhouse complies with all UK laws including the distance selling law. All parcels shipped by Great Corby Brewhouse are quality checked prior to packing for any damages or defects. No damaged or defective items are distributed. Every product is shipped in specially packaging that provides superior protection. Great Corby Brewhouse uses recommended packing materials to protect each item contained within a parcel to ensure full protection during transit. Whilst we endeavour to protect all containers, some product containers are weaker than others and these are prone to leakages and breakages.
If you have received a damaged, defective, incorrect or unwanted parcel follow the procedures below.
In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse to accept it. Subsequently if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 21 days from dispatch of your goods. After which period the product will become ineligible for a replacement. Customers will need to contact and send evidence to our office (The Green, Great Corby, Carlisle, Cumbria CA4 8LP) who will assist in issuing a replacement product. You will be advised by our customer services team to dispose the products safely.
You, as our customer, have up to 21 days from dispatch of your goods to request a replacement of an incorrect product to Great Corby Brewhouse. Even if the product you ordered is part of a multiple item order. The replacement product will arrive to you via the same delivery terms as the original order.
Please note that if goods are returned back to our depot due to unsuccessful delivery attempt then we will not be able to issue a replacement product due to the cost incurred by ourselves from our couriers. You have the right to make a claim with the courier or the delivery company.
For health and safety purposes we are unable to accept returns on any products less than 9% alcohol content.
If you have a question, concern, or complaint about this Policy or our handling of your information, you can contact us through the contact form, or by emailing us at: Accounts@GreatCorbyBrewhouse.com